Posted in Motherhood, Product Review, Random Thoughts, Uncategorized

The Joys of Good Customer Service

Recently, I’ve gotten into the Amazon reviewing game, and I find that it’s a fun little side hobby where I get to try products out for less cost in exchange for honest Amazon reviews. Now, I don’t expect much when I apply for products to review. As a matter of fact, a lot of my time is spent weeding out sellers who try to scam the systems that are set in place. I’ve applied for numerous products, and when confronted with a problem with a code that I’m given, often times, I’m ignored. Which is fine. I don’t mind. I know that this is something that people take advantage of, and so I don’t expect much.

Which is why my latest encounter was such a pleasant surprise.

I applied on one of my various websites to review a teething necklace at a pretty steep discount. Surprisingly, I was approved, and I was super excited to use the code I was given and purchase the product. Unfortunately, there was a problem with the code when I input it into Amazon…the discount wasn’t what the website stated it should be. I emailed the client, and let them know that there was a problem, fully expecting to get the brush off one more time.

Yet, almost within five minutes, I had a response from the fantastic rep. She apologized for the mixup and went in to fix the code on Amazon’s end. She then told me that there would be an approximate four hour waiting period for the code to work, and that I should try again sometime after that. This entire exchange was super pleasant.

More than four hours later, I tried again, still to no avail. I wrote her back, telling her of the same issue, and offered to apply for a different necklace or get another code. I was floored by her response.

Awe, you are so sweet, thank you!!  You and one other person had the exact same problem.  I think it’s on Amazon’s end not being able to input the new code.   What I did for her was just sent her one directly to her house (I keep some on hand exactly for this reason :).
I’ll send you whichever one you prefer at no cost.  I’m truly sorry that this turned into such a pain.
If you send me your address, I can get it into the mail for you  in the morning.
This woman, who didn’t owe me anything, apologized to ME and offered me the necklace at no charge. She was so kind didn’t have to do anything for me, someone who is just trying to test out some things in exchange for reviews.
She didn’t ask me to, but I’m going to tell all of you, that Snuggle Bunny Beads TM is one of the most amazing companies I have ever had the pleasure of doing business with. Once I get my necklaces (because I went ahead and bought the other one anyway), I will definitely post a review here.
So thank you again! If you’re in the market for a good new mom gift, these necklaces are awesome, and I highly recommend them!
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